The Promise of Care – Emirates Hospital’s Journey to Triumph

Commitment to grow and dedication to care have been the core factors underlining the development of the hospital

In today’s time, as hospitals and health systems continue to consolidate, the ability to improve care delivery is increasingly important. Believing in this philosophy and deploying it at all stages of operation, Emirates Hospital in Jumeirah has grown exponentially to a sprawling enterprise. The hospital now employs over 450 people, including 120 doctors and 160 nurses. 

“Emirates Hospital, while being an established brand, the new facility in Jumeirah started seeing patients only in October 2017. With an aim to become a patient-centric facility, we ended up going back to the drawing board and understanding what the real insight was in a market where there is a clinic or a hospital just around the corner. Bearing in mind all the influential parameters, we realised that the most integral part of a successful journey is patient care and their experience. As such, we then built all our processes around this key pillar, working towards a facility where every visitor had access to personalised services and care along the entire way. Over the years, with care as our main focus, we have added new specialities as Rheumatology, Endocrinology, Diet & Nutrition and Sleep Lab, amongst many others to help the community around us,” said Maan Jamal, Medical Director of Emirates Hospital – Jumeirah. 

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Emirates Hospital has been a major part of the growth of healthcare in the Gulf, and continues to be so. What started with a few patients visiting the facility, has now become the talk of the town with satisfied patients spreading the goodwill. In its early days of commencement, the hospital witnessed minimal flow of patients, but as people started experiencing its services, the facility, medical practice and quality standards, the number of patients has increased ever since.

Since its establishment, Emirates Hospital’s focus on quality has always been high and the hospital has been recently awarded the JCI Accreditation, a gold standard mark in the industry of healthcare for realising its commitment to the highest quality of care for its patients.

The hospital attributes its spectacular growth to many factors. Dr. Maan Jamal says, “Commitment to grow and dedication to care have been the core factors of our development. In addition, we’ve used a multitude of tools to highlight the expertise and technological advancements at the hospital. It would be safe to say that we today see a number of patients from within the country and globally visiting Emirates Hospital with tertiary health care requirements taking advantage of our advanced Operating Theatres and surgeons, while also enjoying some of our luxurious in-patient rooms.”

With an aim to be a leader and trend setter, Emirates Hospital has always kept its focus on international standards of medical practice and to this effect collaborated with a number of specialised care providers, to bring to the UAE community specialised & unique healthcare solutions. Some of its significant collaborations are ReGen Medical Management Dubai, a new stem cell and regenerative medical center in addition to Humeira Badsha Medical Centre (HBMC), which specialises in musculoskeletal diseases and QURO Obesity Center, a specialised brand aimed at fighting Morbid Obesity.

While Emirates Hospital journey to growth is an incredible tale of determination and relentless effort, the hospital has also faced several challenges while building the bricks.

“One of the challenges we faced early on as we began establishing the facility was the right mix of physicians/doctors which we felt would positively impact our patients visiting us from near or far. Having said that, we have now established a stellar combination of Consultants and Specialists who aren’t just doctors but prove to be partners to our patients lives,” added Hospital Director, Atul John.

Having grown to a 62-bed hospital now, Emirates Hospital has experienced a positive shift with the continuous addition of services such as Dental, Ophthalmology and much more which are soon to begin, making Emirates Hospital a one-stop destination for all healthcare requirements. The premium healthcare facility is also working towards an expansion of the hospital that will positively change the medical landscape in the region through education, collaborations and partnerships.