Saudi Health service gets more than 1 million calls in one month

Yasmine El Tohamy - Sami Al-Helwah is founder and CEO of Nana Direct, an online grocery shopping and home delivery service in Saudi Arabia, since August 2016.

The service ensures that all groceries and products are carefully chosen and packaged to be delivered directly to customers’ houses — an appealing concept to many under the present circumstances.

According to the center, the calls included 496,185 medical consultations, 82,934 complaints, 452,049 appointment requests, 108,148 coronavirus inquiries, 216,584 coronavirus medical inquiries and 281,541 general queries.

Coronavirus inquiries covered home isolation procedures, whether the virus is transmitted by shipments and goods, symptoms, and what to do if one comes in contact with someone who has the virus or has been traveling.

Service at the center is provided by over 1,000 employees, including doctors and customer service professionals, 24 hours a day throughout the week through the center’s multiple channels. These include the unified number 937, a Twitter account (@saudimoh937), email address (937@moh.gov.sa), and the instant chat feature available on the ministry’s website.

The center is planning to launch advanced digital channels and services that employ the latest technologies.